Skip to main content

Notifications

Announcements

No record found.

Customer experience | Sales, Customer Insights,...
Suggested answer

Email Template Functionality not Working

(0) ShareShare
ReportReport
Posted on by 5

We are new to using the Microsoft Marketing App and have had so many issues trying to set up email templates. We have very competent designers who have worked to design the templates, but the previews do not give accurate depictions of what the emails look like in the email clients (even though we do have an inbox preview connection). The templates are not compatible with Outlook (which nearly every client we send to views their emails in Outlook) so we have made many random adjustments to make very simple emails viewable in Outlook though there are still many issues that stem from the Marketing Template themselves (seems to be back end coding). Does anyone know how to set up email templates that don't experience the same glitches that stem from the native Microsoft Marketing email templates, or have any resources you have used to help rectify these issues? Thank you for your help! 

  • Suggested answer
    Soumen S Profile Picture
    Soumen S on at
    RE: Email Template Functionality not Working

    Hi,

    Try the below articles.

    docs.microsoft.com/.../email-design

    docs.microsoft.com/.../email-templates

    Thanks,

    Soumen

  • SEDE Profile Picture
    SEDE 110 on at
    RE: Email Template Functionality not Working

    Outlook has been a perpetual thorn in my side. I did have some luck using an MSO conditional fix. Here are two links which may help:

    medium.com/.../a-fix-for-outlook-image-issues-in-html-email-campaigns-b8dd1c8f7d16

    www.campaignmonitor.com/.../

    Good luck!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,234 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,994 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans