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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Can we track when an e...
Customer experience | Sales, Customer Insights,...
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Can we track when an email has been forwarded?

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Posted on by BJ-20051632-0 20
Similar to tracking opens, clicks, and deliverability, our team would like to track how often and by whom an email is forwarded. Is this possible with Customer Insights Journeys - Realtime?
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Can we track when an email has been forwarded?
    Hi,
     
    Viewing forwarding insights for emails is not currently supported in Customer Insights - Journeys Realtime.
     
    But you can create a new idea through the below URL, then ask your colleagues to raise up the votes.
     Ideas (dynamics.com)
    Our product team has direct visibility of these ideas, and they will implement it on the basis of the highest number of votes received.
     
    Best Regards,
    Dengliang Li
     

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