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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Problems with Help Sys...
Microsoft Dynamics AX (Archived)

Problems with Help System and LCS

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Posted on by PedroSpain 260

Hi,

Since a CU3 we have problems with a Dynamics 365 for operations Installation. Wenn we try to set up the Help System as described here

https://www.linkedin.com/pulse/ax7-help-sten-baumgarten

We get the warning:  Unable to View details, no form exists for table 'SysLCSProject'.

And error: Invalid OAuth token was presented.

So no help libraries could be loaded to be selected for the help System.

Have anyone an idea of what could be the cause?

Thank you!

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I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 300,911 Super User 2025 Season 2 on at

    Hi Pedro,

    Can you indicate what you mean with CU3 as this naming is not used for Dynamics 365.

    Are you probably referring to Platform update 3? If so, did you deploy a machine with this platform update or did you updated an existing machine? Please elaborate.

  • PedroSpain Profile Picture
    PedroSpain 260 on at

    Hi Andre. Yes it is this Platform update 3. An existing maching was updated and before the update there was no problem at all.

  • PedroSpain Profile Picture
    PedroSpain 260 on at

    The Problem is that it is not possible anymore to access LCS from Dynamics 365 after this update getting the message "The authentication process was not successful. Please contact your system administrator."

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 300,911 Super User 2025 Season 2 on at

    Hi Pedro,

    Can you try to deploy a new machine with platform update 3 and also version 1611 (7.1 application)? Then you can test if it works here or not. You are probably missing the application update.

  • PedroSpain Profile Picture
    PedroSpain 260 on at

    Hi Andre,

    We are already updating another DEV System to update 3. If this does not work we will try that. Thanks

  • PedroSpain Profile Picture
    PedroSpain 260 on at

    Hi Andre but I still have not clear the distinction between Platform Update 3 and Version 1611. It seems that Version 1611 is a complete new version which should have already the updates of Platform Update 3. Right?

  • PedroSpain Profile Picture
    PedroSpain 260 on at

    The other DEV System was also updated to update 3 and also LCS connection does not work since the update.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 300,911 Super User 2025 Season 2 on at

    Hi Pedro,

    Platform update 3 can be considered as a "kernel update" where "version 1611" (aka 7.1) is an application update. They rely closely on each other.  

  • PedroSpain Profile Picture
    PedroSpain 260 on at

    Happy new year André. We still have this problem so the solution would be to update to Version 1611 or to make a support request to Microsoft. But it would be great if someone have recently updated to platform update 3 and have the same problem.

  • PedroSpain Profile Picture
    PedroSpain 260 on at

    When Dynamics 365 tries to connect to LCS it uses an CLIENT ID "00000015-0000-0000-c000-000000000000" to try to connect to LCS Resource. This value is stored in SYSOAUTHConfiguration table. Suspicious?

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