5
When a case is assign to Queue in customer service, owner of the case has to be changed with any one of the Queue Members and Email notification has to be send to all the members in a Queue.
Members in one Queue should not be able to edit the cases which are in another Queue(Read only permission to other Queue Cases)
How to make it fulfill.
Hi MS D365,
The solution I can think of is to create a workflow.
Send emails to shared mailboxes when cases are assigned or queue items are created, each queue has a separate shared mailbox.
Create private queues to ensure that members can only access their own queues,
restrict user queue permissions:
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,280
Super User 2024 Season 2
#2
Martin Dráb
230,235
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (
