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Hi Team,
we are receiving an error message in our case timelines 'Record failed to load' for portal comments only
this only happens in the dynamics app the customers portal shows the portal comments with no issues
any ideas on how to fix this or am I best off with Microsoft support as it may be a bug?
Dynamics app
Portal
kind regards,
Justin
Hi partner,
Please check the following points.
1.Check your security role permission.
2.Check if there is any custom JS or plug-in in case.
3.Check if there is any error message with more details.
4.Clear the cache and cookies.
If this issue still exists, you could raise a ticket to Microsoft and let the engineer help you check the reason in server side.
Regards,
Leo
Hello,
Please check the DevTools console to see if any error is being logged.
Thanks
This is being worked on by the MS team. Here are the workaround steps the provided me while we wait for a permanent fix.
Open the Timeline component on each relevant form and on the Activities tab, change the "Display activities using" value from "Card form" to "Default fields". Save and Publish the form. Repeat these steps to revert the "Display activities using" back to "Card form". Save and Publish the form.
Hi all,
we reached out to MS and as Siobhan stated there is a workaround while a permanent fix is put in place
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