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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / predictive work duration
Service | Customer Service, Contact Center, Fie...
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predictive work duration

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Posted on by Rajendra Thakur 15

Has anyone used predictive work durations ? Does it pick learned durations in scheduling(schedule assistant and RSO)? The OOB reports shows deviations per territory. How does it suggest in real time ? 

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