Marketing Page submission error

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Posted on by JurgenPostelmans

Hi,

I've created a subscription center page but when I open my browser and navigate to it, it always gives the error "Unable to save the form due to some technical problems. Please try again later" . The same error is displayed btw when I try to use the default Subscription Center Marketing Page btw.

This page just basically shows an email field and a "Do not email" checkbox. The error happens when I click on the submit button.

When I open the Chrome developer tools, I see an HTTP post to https://b16e88e63ab04d3a9ff49de0ab9d1213.svc.dynamics.com/f/formpage/9ef12615-b55b-e911-a96f-000d3a3a8d8c/correlation/hFeERo01MrBjKHxpC2Ikd7EGuezBDzDcd-L81Atui0Y happening when I click the submit button

In the response there is the following Json:

{"ConfirmationMessage":null,"LimitExceededMessage":null,"RedirectUrl":null,"SubmissionStatus":"ContactIdIsUnknown","CaptchaVerificationResult":false,"MissingRequiredFields":null}

From it you can see that the SubmissionStatus is ContactIdIsUnknown. The email address that was entered is for an existing contact and the matching policy works on the email address. So Dynamics 365 should know how to find the existing contact I guess?

Any idea what might be wrong?

Thanks,

Jurgen

Categories:

Marketing Pages Forms and Surveys

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Answers (1)

LeoAlt 16,331 Moderator on at

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RE: Marketing Page submission error

Hi Jurgen,

Thanks for your recognition :-)

> If you clear cache(cookies) when the Subscription Center page being not open,

and you open it directly(by copy and paste URL), the contact information won't be populated and you can't submit any information.

> If you clear cache(cookies) when the Subscription Center page being open,

from my test, you can still submit information even if you changed every fields,

but it will just update the original recipent information instead of creating a new contact record, so your "new contact" might means this situation?

> Actually if recipent opens the Subscription Center page via link in Marketing email could modify any personal information on Marketing form, which may causes potential problem,

currently you could add disable attribute for key fields or add disable field function to the fields onClick event handler to prevent recipents to modify their key information such as Email and Last Name.

And finally you could suggest block form fields as idea to Ideas forum:

experience.dynamics.com/.../

Hope it helps.

Best Regards,

Leo
JurgenPostelmans 10 on at

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RE: Marketing Page submission error

Did not know about the cookie that stores the Id of the contact. I was testing out everything myself on my local computer. I used the same browser window to do the testing. Once I cleared the cookies and just tried it with a new contact it indeed started working.

Would this not be a big problem if the user deletes the cookie from his/her pc. I guess things could start to go wrong for them?

Jurgen
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LeoAlt 16,331 Moderator on at

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RE: Marketing Page submission error

Hi Jurgen,

Does your JSON with error message like below?

If so, I thought you may open Subscription Center page directly in browser,

unlike Landing page, this type of marketing page works with cookie to get known contacts

and it should be opened by recipients/memebers in segment,

There are some parameters included in marketing email "Unsubscribe" link, they might contains identification

information of recipents, once a recipent open the link with parameters, cookie will be saved to client, and a query request might be sent to marketing server before Subscription Center page loaded, then all of fields are populated with recipent information in Marketing.

You will see JSON with success if you create a test customer journey and send segment members an email with Unsubscribe link or any link to your Subscription Center page,

a very important thing is that by default content setting for customer journey is the form with only email field you mentioned, you should replace it with your own content setting or set your content setting as default, then recipents will navigate to your own Subscription Center page,

Best Regards,

Leo