Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM forum
Suggested answer

Logging of incidents by super user

Posted on by 5

Dear all, 

For an IT audit, I am looking for a logging of the management and solutions of incidents by the (super) users in Dynamics. 

Can you tell me where Dynamics logs this? How can I substract it from Dynamics?

Thank you very much in advance for helping me out here.

Kind regards,

Andrea Poelstra

  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar on at
    RE: Logging of incidents by super user

    Hello Andrea.

    What do you mean by "management and solution of incidents"

    - Solutions within Dynamics are handled on Settings section:

    pastedimage1613636831336v1.png

    - IF we're talking about Incidents (that is: cases), then you can search with the filters I've provided previously.

    - If you have Auditing enabled, you can perform searches on the AuditLog by going to protection.office.com:

    pastedimage1613637129978v2.png

  • Andrea Poelstra Profile Picture
    Andrea Poelstra 5 on at
    RE: Logging of incidents by super user

    Hello Daniel,

    Thank you very much for your answer.

    We dont really work with Cases unfortunately.

    Is there no logging in the Advanced Settings somewhere?

    We work online (in the MS cloud).

  • PerezAguiar Profile Picture
    PerezAguiar on at
    RE: Logging of incidents by super user

    Hello Andrea!

    Could you please specify if you're using Online or onPremise?  I understand that you're looking for something that can show Cases already Resolved by specific user. Is this correct?  you can use for example advanced find to specify the criteria you need:

    pastedimage1613548770744v1.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,532 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,501 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans