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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Logging of incidents b...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Logging of incidents by super user

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Posted on by Andrea Poelstra 5

Dear all, 

For an IT audit, I am looking for a logging of the management and solutions of incidents by the (super) users in Dynamics. 

Can you tell me where Dynamics logs this? How can I substract it from Dynamics?

Thank you very much in advance for helping me out here.

Kind regards,

Andrea Poelstra

I have the same question (0)
  • PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at
    RE: Logging of incidents by super user

    Hello Andrea!

    Could you please specify if you're using Online or onPremise?  I understand that you're looking for something that can show Cases already Resolved by specific user. Is this correct?  you can use for example advanced find to specify the criteria you need:

    pastedimage1613548770744v1.png

  • Andrea Poelstra Profile Picture
    Andrea Poelstra 5 on at
    RE: Logging of incidents by super user

    Hello Daniel,

    Thank you very much for your answer.

    We dont really work with Cases unfortunately.

    Is there no logging in the Advanced Settings somewhere?

    We work online (in the MS cloud).

  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at
    RE: Logging of incidents by super user

    Hello Andrea.

    What do you mean by "management and solution of incidents"

    - Solutions within Dynamics are handled on Settings section:

    pastedimage1613636831336v1.png

    - IF we're talking about Incidents (that is: cases), then you can search with the filters I've provided previously.

    - If you have Auditing enabled, you can perform searches on the AuditLog by going to protection.office.com:

    pastedimage1613637129978v2.png

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