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Customer experience | Sales, Customer Insights,...
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New Schedule Board - Routes not showing

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I have a client who is still using the old schedule board, and we need to get them on the new schedule board. They are hesitant to switch because resources/pins and routes are NOT showing on the new schedule board.  I tested by switching to the new schedule board from the old in their environment - removing and adding the resources and routes selections, and they are not showing, even when zoomed in all the way. 

Has anyone seen this?  Is this a bug for the new schedule board, or something specific to their environment?

All settings for the board are identical and they do have the latest wave 1 and 2 releases applied.  See screenshots below for more detail.  I am stumped and appreciate any feedback or thoughts.  This is just a UI change so the routes and resources should be showing as they would on the old board. 

This is a huge issue for them as the old schedule board is being deprecated.   Thanks in advance!  

OLD SCHEDULE BOARD (Resources, pins, routes showing):

pastedimage1652103571762v1.png

NEW SCHEDULE BOARD (Resources/Pins, Routes NOT showing):
Work orders and bookings do show


pastedimage1652103819395v2.png


  • Chrisbra22 Profile Picture
    Chrisbra22 on at
    RE: New Schedule Board - Routes not showing

    To be clear, this is what it should look like (Resources and Routes shown):

    pastedimage1652115402273v1.png

    pastedimage1652115443137v2.png

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