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Microsoft Dynamics AX (Archived)

cancel special order

Posted on by 25

Dear colleague;

I am sorry to say that I am new to Microsoft Dynamics 2012, and proud to say that I am a part of it now, and hopefully I will be an expert on it.

now I have a special order and when i recall it to cancel it, the cancel order button is not activated as shown below.

please need your kind support.

your faithful;

Hani Ahmed

*This post is locked for comments

  • bamusalam Profile Picture
    bamusalam 25 on at
    RE: cancel special order

    thanks alot, i am in contact with the developer to do it. thanks again

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: cancel special order

    Hello bamusalam,

    Many thanks for your screenprint.

    This form/window does not look like one of the standard Dynamics AX forms but rather like something modified/adjusted.

    Do you have some colleagues internally available who are familiar with this modified form/window?

    If so, I would recommend getting into contact with them to get some support.

    Alternatively, you can also try contacting the IT department respectively the developer who created this form to get some help.

    As this is not a standard feature, the community can't really help much here.

    Best regards,

    Ludwig

  • bamusalam Profile Picture
    bamusalam 25 on at
    RE: cancel special order

    sorry for the delay reply,

    kindly find below the screen snap of the issue i face.

    7840.1111.jpg

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: cancel special order

    Hello Hani Ahmed,

    Great to have you in the community!

    About your issue:

    - Can you describe what a 'special' order is?

    - You mentioned that something is shown below. Yet, we cannot see a screenshot of picture. Can you make another screenshot, save it and then upload it via the 'use rich formatting' button right below the textbox?

    Many thanks,

    Ludwig

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