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Service | Customer Service, Contact Center, Fie...
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Error connecting Twitter handle to Omnichannel

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Posted on by 20

Good morning!

I'm having a little trouble connecting Omnichannel to the Twitter APIs using the instructions at learn.microsoft.com

I have been able to create a channel, and have been able to use the API key and secret for this.

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The issue I'm facing is that whenever I attempt to add a Twitter handle, it comes back with an error "Authentication failed - please try again":

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The Twitter Dev Environment is set up correctly, and I have checked I'm using the correct environment name.

Has anybody got any experience of how to get past this?

I have the same question (0)
  • Suggested answer
    ilyiculyanov Profile Picture
    20 on at

    I have now resolved this issue - I needed to set the Read/Write permission on Twitter's Developer Portal 

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