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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / applies to document no...
Microsoft Dynamics NAV (Archived)

applies to document no in sales credit memo is blank why

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Posted on by ahmed barbary 4,548

When i want to return invoiced sales order it is accept to return order and applied to doc no is blank and applies document type is blank. How i know which document sales invoice returned and how to block invoiced sales order from returned where not have applies to document no in sales return order and after posted sales invoice returned? If possible help me why applies to document no blank when return order and after post and how to prevent or block invoiced sales order from returned more when applies to document no is blank in sales return order.

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  • ahmed barbary Profile Picture
    ahmed barbary 4,548 on at

    can any one help me in this task if possible

  • ahmed barbary Profile Picture
    ahmed barbary 4,548 on at

    can any one help me

  • ChuckBower Profile Picture
    ChuckBower 115 on at

    Ahmed, I'm not sure I fully understand your question.  But it sounds like you are asking this: You have an invoiced Sales Order, and then are processing a Sales Return Order against it.  Maybe your user has used the ribbon button "Get Posted Document Lines to Reverse" to pull from posted sales order lines to create the return lines.  However, they must apply the return/credit in one of two ways:

    First they could use the "Apply Entries" button (and then click the Set Applies-to-ID) to apply the return against a specific sales order prior to posting the Sales Return.

    Second, they could post the Sales Return Order, then go to the Customer Ledger and use Apply Entries to apply the return credit against the original Sales Invoice.

    Does this make sense?

    Chuck

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