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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Migrated Microsoft For...
Customer experience | Sales, Customer Insights,...
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Migrated Microsoft Form not exporting results

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Posted on by Daina 10

I have just had my Microsoft Forms Pro account moved to Dynamic 365 Customer Voice

The forms have all moved over perfectly, which is great.

I can see the responses to my forms when I double click on a respondee's name

However, when I go to export (to CSV) no responses come through (just an excel file with the headers, and no content).

I tried creating a new form, and responding to that, and the export worked fine.

Export issue only seems to be on my migrated forms.

Can someone please assist.

Thanks,

Daina

I have the same question (0)
  • Verified answer
    Welly Lee Profile Picture
    Welly Lee Microsoft Employee on at

    We have identified issue with export to excel functionality last week and have deployed fix to correct the issue. Please let us know if you still experience the issue and send the survey URL to customervoice@microsoft.com

  • Daina Profile Picture
    Daina 10 on at

    THank you - yes, all working again.

  • Sandy Profile Picture
    Sandy 40 on at

    I am experiencing this issue as of today.  I was not experiencing this issue last week in Customer Voice.  As you advised here, I have sent the survey urls to customervoice@microsoft.com.

  • Community Member Profile Picture
    Community Member on at

    Hello,

    I am still experiencing the issue of exporting results from Customer Voice. I tried sending the url as advised but I'm not able to send emails to the give mail address.

    Please advise.

    Thank you

  • Sandy Profile Picture
    Sandy 40 on at

    I also received an undeliverable from my e-mail yesterday.

  • Sandy Profile Picture
    Sandy 40 on at

    I sent an e-mail to the address and included the survey links and the message came back undeliverable.  The issue is still occuring.

  • Welly Lee Profile Picture
    Welly Lee Microsoft Employee on at

    Sandy, we are looking into this issue and will get back to you asap via email

  • daniel.mccarthy Profile Picture
    daniel.mccarthy 5 on at

    I'm experiencing this issue as well. New Forms Pro survey recently migrated to customer voice. I can browse responses on the site, but get an empty csv when exporting. I tried to email the address above and it was returned.

    Daniel

  • Sandy Profile Picture
    Sandy 40 on at

    The results are populating now in the export; however deleted responses are also populating now.

  • Community Member Profile Picture
    Community Member on at

    I am also still having this issue - i'm currently using the workaround found in this linked thread to export my results but nervous how long this way will be available for - really need a long-term solution to this. techcommunity.microsoft.com/.../1626431

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