Relating a Knowledge Article to Customer

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Posted on by TRobCC

Hi Guys,

Some of our knowledge articles are customer specific. For example we might have a KB on how to setup a user account for a particular customer. At the moment we can relate this article to the relevant product as this is the only option available.

My question is can I associate a Knowledge Article to a specific customer ?

I've tried searching for this but i'm really struggling to pin down any information.

Thanks in advance,

Tom

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AJ-22040756-0 Microsoft Employee on at

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Hi Partner

As far as I know currently you cannot assign the KB article to a specific customer with OOB available options.

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TRobCC 5 on at

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Hi Akash,

Thank you for this. Is there any simple customisation I can make to relate a KB to a customer account ?

Thanks again for your response.

Tom

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