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Hi Guys,
Some of our knowledge articles are customer specific. For example we might have a KB on how to setup a user account for a particular customer. At the moment we can relate this article to the relevant product as this is the only option available.
My question is can I associate a Knowledge Article to a specific customer ?
I've tried searching for this but i'm really struggling to pin down any information.
Thanks in advance,
Tom
Hi Partner
As far as I know currently you cannot assign the KB article to a specific customer with OOB available options.
Hi Akash,
Thank you for this. Is there any simple customisation I can make to relate a KB to a customer account ?
Thanks again for your response.
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