Custom Alerts on Batch Jobs not generating email

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Posted on by Community Member

Hello,

Our goal is to be able to create alerts that will notify specific members of our organization when there's a batch job error, not just the creator of the batch job. It seems like the path to do this would be using a custom alert since it lets you configure who's email it gets sent to. However after some testing, it seems like the email is not being sent. Interestingly enough, it does send an email when I use the default "alerts" option under the "Batch job" menu at the top. I just can't get it to work for custom alerts. Any help would be greatly appreciated.

Thanks,

Sam

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Gaurangkumar Jani 4,534 User Group Leader on at

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Hi Sam,

Please just verify that you had run the following batch jobs:

Please also check that status of the batch job is not "withhold" or "Canceled".

Let us know, if it helps,

Thanks

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Mallika Roy 552 on at

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Check following :

1. System administration > Setup > Email > Email parameters, if SMTP configuration is done correctly.

2. Go to System administration > Periodic tasks > Email processing > Batch and turn on Batch processing.

2. The user who is triggering the email, if he/she has 'send as' permission ?

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André Arnaud de Cal... 301,146 Super User 2025 Season 2 on at

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Hi Sam,

As the application is sending emails, but not for the alerts, I would agree with Gaurangkumar Jani to check if the batch jobs for the alerting are setup and running correctly.

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