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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / new customer set up
Finance | Project Operations, Human Resources, ...
Suggested Answer

new customer set up

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Posted on by DC-14031253-0
Where do I look in D365 to find customers that have been onboarded and still need the customer process completed?
Categories:
Dynamics 365 Finance
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  • Suggested answer
    Saif Ali Sabri Profile Picture
    Saif Ali Sabri 2,351 Super User 2025 Season 2 on at

    In Dynamics 365 Finance & Operations, check the All customers list:

    📍 Modules > Accounts receivable > Customers > All customers

    🔍 Use filters like:

    • Customer status (e.g., "New" or "Inactive")
    • Created date (recent additions)
    • Workflow status (if using approvals)

    For Dynamics 365 Sales, check:

    📍 Sales Hub > Customers > Accounts or Contacts

    Filter by:

    • Status Reason (e.g., "Prospect" or "Pending Approval")
    • Created On (recent records)

    Let me know if you need more details!

  • Jonas "Jones" Melgaard Profile Picture
    Jonas "Jones" Melgaard 4,988 Most Valuable Professional on at
     
    What do you mean exactly? There is no thing in D365 Finance that's called customer process.
     
  • Suggested answer
    Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 46,625 Super User 2025 Season 2 on at
    There's no "Customer in process" queue, per se, but you could use the Customers on Hold list for this purpose if you have your staff put customers on hold until the setup process is complete.
     

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