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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Expense Report error m...
Microsoft Dynamics AX (Archived)

Expense Report error messages

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Posted on by nyk 710

Hi,

I have been trying to understand reasons I get the following messages while creating an expense report. I have checked the Expense workflow setups multiple times. Please help.

1. 'ConvertAmountValue' error message: I get this error just as I create the expense report and with or without selecting the customer account.

ConvertAmount-error.png

Error 2: 'System cannot determine which workflow to run. Review the 'Set condition or use...'

I get this message as soon as I enter a value in the Transaction Amount field and click Save. Please find the error message and the related setup screenshots attached in this message.

Set-condition-for-use-message.png

Setup : Expense report - hierarchy approval : 

Setup 1:

workflow-setup-1.png

Setup 2: Properties on Conditional decision 1

conditional-decision-1.png

Setup 3: Properties set on Approve expense report 1:

Approve-expense-report-1.png

Setup 4: Properties set on Subworkflow 1:

subworkflow-1.png

Setup 5: Properties on Expense report workflow - set in subworkflow 1:

expense-report-1-workflow.png

expense-report-1.png

Please help.

Thank you,

Neeta

*This post is locked for comments

  • nyk Profile Picture
    nyk 710 on at
    RE: Expense Report error messages

    Hi Sukrut,

    I happen to post D365 query on AX forum accidentally. Apologies. Besides, I am on the functional end and not technical, hence have no idea of debugging in D365. It is being addressed by one of the technical team members in my office.

    Thank you,

    Neeta

  • Sukrut Parab Profile Picture
    Sukrut Parab 71,680 Moderator on at
    RE: Expense Report error messages

    Did you make any changes to underlying query ? You have to debug and see from where error is coming . Also did you try full build of your application and Sync ?

  • nyk Profile Picture
    nyk 710 on at
    RE: Expense Report error messages

    Hi Andre,

    Good morning. Thank you for the suggestion. I have already tried it and have deleted the condition I had applied, and the 2nd error has been resolved. The 1st error still appears but I am able to complete the workflow submit reject and approve processes with the error displaying on the screen at any time it likes to show up. It is not good for a demonstration in a workshop I will be conducting sometime soon to a new client who will be looking at the system for the 1st time. That is my worry.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 292,489 Super User 2025 Season 1 on at
    RE: Expense Report error messages

    Hi Neeta,

    Not sure what the first error is causing. I haven't seen this error before. Probably it is related to the second error. For the second error, try to disable the condition in your last screenshot. Evaluating if there is an amount is not required, I think.

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