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Color code Cases based on priority

Posted on by 235

Hello Customer Service Experts,

Is there an OOTB functionality to color code a specific case record  based on priority field?

If there is none, can it be done programmatically.

Please help.

Regards,

Jolas365

  • Suggested answer
    Fubar Profile Picture
    Fubar 2,750 on at
    RE: Color code Cases based on priority

    Someone already has a PCF Control to do it, look in the PCF Gallery pcf.gallery/.../

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Color code Cases based on priority

    Hi Jolas365,

    Unfortunately, there are no any OOB functions to specific case record based on priority field in the view.

    However, I can’t find any ways that can show different row background-color based on field value, there are other ways to highlight cases depending on priority.

    (1) Show different row text-color based on field value.

    Conditional Formatting for CRM 2013 SP1/ 2015 Grids using Actions | XRM/ CRM Series (wordpress.com)

    pastedimage1616060524836v4.png

    But this link is very old and I'm not quite sure if it will work on the new version.

    (2) Show different color in cell based on field value.

    Best Way to Call Common JavaScript From Application Ribbon – Abhishek Bhansali's blog (wordpress.com)

    pastedimage1616060498103v3.png

    (3) Show different icon in priority column based on field value.

    (+) Adding Icons and Tooltips to grid column in Dynamics 365 - Microsoft Dynamics CRM Community

    pastedimage1616060455374v2.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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