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Hello Customer Service Experts,
Is there an OOTB functionality to color code a specific case record based on priority field?
If there is none, can it be done programmatically.
Please help.
Regards,
Jolas365
Hi Jolas365,
Unfortunately, there are no any OOB functions to specific case record based on priority field in the view.
However, I can’t find any ways that can show different row background-color based on field value, there are other ways to highlight cases depending on priority.
(1) Show different row text-color based on field value.
Conditional Formatting for CRM 2013 SP1/ 2015 Grids using Actions | XRM/ CRM Series (wordpress.com)
But this link is very old and I'm not quite sure if it will work on the new version.
(2) Show different color in cell based on field value.
Best Way to Call Common JavaScript From Application Ribbon – Abhishek Bhansali's blog (wordpress.com)
(3) Show different icon in priority column based on field value.
(+) Adding Icons and Tooltips to grid column in Dynamics 365 - Microsoft Dynamics CRM Community
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Someone already has a PCF Control to do it, look in the PCF Gallery pcf.gallery/.../
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