In the 365 Administration Center, "Omnichannel for Customer Service" is still showing as 'NotConfigured' however we have configured the Chat for both production and trail instance successfully.
we have Provided Data Access Consent, i can see only 6 options where as in this link there are 24. Not sure if this is one of the factor contribution to this issue.
We could see below to give the consent
We have followed below article to enable the omnichannel with option 1
https://docs.microsoft.com/en-us/dynamics365/omnichannel/try-channels
Created trial Dynamics Customer Engagement
To enable Omnichannel, i created another trial instance with my tenant ID
Now i can see total 3 environments in Power Platform
Opened 365 Administration center
Selected PROD instance
Selected "Omnichannel for Customer Service" and clicked on Manage
It ran for almost an hour, and installed Chat, SMS, Facebook
Opened Omnichannel Administration
Configured Chats, Workstreams, Routing rules, Queues exactly as shown in this video https://www.youtube.com/watch?v=XX-X3lbru0Q&feature=youtu.be
Copied the widget code snippet from Omnichannel chat and pasted in the Portal Management -> Content Snippets -> Chat Widget Code
I have repeated the same steps for Trial instance also but no luck.
To trouble shoot I have followed below link but no luck.
Added and removed again added Widget location record in the Location tab of Chat record in Omnichannel Admin
Changed Logo in the Design tab of Chat record
https://docs.microsoft.com/en-us/dynamics365/omnichannel/troubleshoot-omnichannel-customer-service
I have Customer Engagement license, Power BI free licenses but sill I am not able to see the chat in portal and from virtual agent it not transferred to Dynamics agent