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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Guest User Login Email...
Customer experience | Sales, Customer Insights,...
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Guest User Login Email Address and Email Synchronization

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Posted on by akhil05 5

Hi Everyone,

I have a slight confusion between the Username and Email address of a Guest User in Dynamics 365 CRM. Here the Username (username#ext#@company1.onmicrosoft.com) is not matching with the primary email address(username@company2.com) of Guest users in CRM. So, the end users instead of using the username to login into CRM, they have been using their primary email address to login.

So Issues are :

1. After Logging in they are unable to see the Power bi Dashboards in CRM and I believe they have to use the username to login instead of primary email address.

2. The (Incoming email) and (Appointments, tasks contacts) in mailbox are failing and I believe this is because of the mismatch between username and primary email address.

Please let me know your suggestions. Thank you!


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  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at

    Hey.

    According to learn.microsoft.com/.../invite-users-azure-active-directory-b2b-collaboration:

    - Users should login with their primary email address.  I don't think the '#' character would be allowed as input.

    - There are some limitations with using the mailbox functionalities:

    Invited users will not be able to use their own tenant email addresses when performing email related transactions in the host environment.

    - With regards to the PowerBI, you should indicate more details on the issue. Have you checked if they're correctly shared?

    Regards,

  • akhil05 Profile Picture
    akhil05 5 on at

    So, Do you know any solution on how to solve the mailbox issue with Guest users when the username and primary email are not matching.

    I will check whether the Dashboards are shared properly or not.

    Coming to Username, It looks something like this:

    Thanks for the reply.

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