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ReportI am not able to implement routing rules and there can me multiple rules active at same point?
What is the issue ?
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I am not able to implement routing rules and there can me multiple rules active at same point?
What is the issue ?
Hi Priyanka Telsang,
This is really a weird thing. Only one could be only activate by design. You would better raise a ticket to feedback this to Microsoft.
yes, I tried activating new rule. Other rules are also activated. The previous rules are not getting deactivated.
Hi Priyanka Telsang,
Did you try to activate a new rule? Would the other rules be deactivate?
Yaa, But in my model driven app their are multiple rule set are getting active.
Yes, that what I can only activate one ruleset, but in my model driven app their are multiple rule set are getting activated.
Hi Priyanka Telsang,
Please make sure your routing rules is activate and you click the Save&Route button.
"there can me multiple rules active at same point?"
Only one routing ruleset can be active at any point of time. If you try to activate another rule when one rule is already active, it will deactivate the currently active rule. You can activate or deactivate only the rules that you own.
Reference:
Automatically route cases using basic routing rulesets | Microsoft Docs
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