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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Agents Capabilities
Small and medium business | Business Central, N...
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Agents Capabilities

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Posted on by MB-22100407-0 106
Hi everyone, I’m planning to develop a custom autonomous agent for Purchase Requests. I want to replicate the trigger mechanism used by the native Payables Agent—specifically the ability to monitor an email inbox and automatically process incoming requests. Does anyone know if we can provision a dedicated email address for this, similar to the one shown in the screenshots below?
 
May be a graphic of text that says 'Configure Payables Agent Active Monitor incoming information Learnmore Learn more PA Thanonbulamaensnn Mailbox Payables Agent by Microsoft Email account:* Coworkers can use this agent. Manage user access Summary The agent reads all PDF attachments from the specified mailbox. Therefore, we recommend using a dedicated shared mailbox for receiving payables documents. > Monitors incoming emails for vendor invoices, matches senders to registered vendors, and creates purchase document drafts for review. This agent uses AI review its actions for accuracy. Important By enabling the Payables Agent, you understand your organization may be billed for its use. Learn more Update X Cancel'
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Dynamics 365 Business Central
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  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 14,971 Super User 2026 Season 1 on at
    Hello,
    Yes, for the native Payables Agent Microsoft explicitly supports selecting a Microsoft 365 user mailbox or shared mailbox for monitoring, and Microsoft actually recommends using a dedicated shared mailbox so the agent only receives the documents it should process; however, for a custom autonomous agent, Business Central doesn’t currently expose a “provision me an agent mailbox” feature like a generic trigger you can reuse—the practical approach is to create your own shared mailbox in Microsoft 365/Exchange, give the required app/user access, and have your custom agent monitor it through your own integration logic, e.g. Graph/API/Azure function/Copilot Studio/custom service, then create the Purchase Request records in BC. Also note the Payables Agent is specific to vendor invoice PDFs: it monitors unread emails, imports PDF attachments into Inbound E-Documents, and then creates draft purchase invoices, so don’t assume that mailbox trigger is a reusable platform feature for all custom agents unless Microsoft documents it later.
     
    Regards,
    Oussama Sabbouh

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