web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Answered

Add to calender button isn't shown in live/sent marketing mail

(0) ShareShare
ReportReport
Posted on by 33

Hi all,

in the past, we have integrated in our marketing mails the "add to calendar button" (as described here: https://docs.microsoft.com/en-us/dynamics365/marketing/add-to-calendar).

For an upcoming event which we created in Dynamics (we also activated the option to stream it online via Teams) the add to calendar button inserted in our marketing mail doesn't work. I have tried it multiple times using different test customer journeys, but the button is simply not show in the marketing mail (it is shown in the marketing mail in Dynamics, but not in any test send no matter which email adress is targeted).

Can anyone help?

Thanks and kind regards

Screenshot marketing mail in dynamics --> Button included

pastedimage1640190446919v2.png

Screenshot delivered marketing mail: (--> no Button shown)

pastedimage1640190478622v3.png

I have the same question (0)
  • Verified answer
    Nya Profile Picture
    29,064 on at

    Hi,

    When a calendar is added to a marketing email as a button, the following code snippet can be found in HTML designer.

    pastedimage1640251216657v1.png

    It means that the display of this button is determined by whether the contact is registered for the event or not.

    When the same email containing the same Calendar button is sent to two different contacts. One of them has registered the event (named as FF1) and the other one has not (named as FF2).

    pastedimage1640251649452v2.png

    The emails they received will be shown as the below.

    pastedimage1640251698892v4.pngpastedimage1640251692587v3.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Nagaraju_Matta Profile Picture

Nagaraju_Matta 121

#2
ManoVerse Profile Picture

ManoVerse 67 Super User 2026 Season 1

#3
Abhilash Warrier Profile Picture

Abhilash Warrier 66 Super User 2026 Season 1

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans