web
You’re offline. This is a read only version of the page.
close
Skip to main content
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Remote Desktop users g...
Finance | Project Operations, Human Resources, ...
Answered

Remote Desktop users getting AOS Unavailable (RDP Profile related issue)

(0) ShareShare
ReportReport
Posted on by Joston 30

Few Users are getting AOS unavailable on Terminal logins.

Note - AOS Is Up and working for other users..

Ax client is Published using Remote App and working for most of the users except some are getting the above error.

Checked Network connections which are all ok, Reset User profile on Terminal servers, Tried other AXC configs but same error 

This looks something related to Terminal server User profile which is taking some older configurations of AXC files.

I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 297,320 Super User 2025 Season 2 on at
    RE: Remote Desktop users getting AOS Unavailable (RDP Profile related issue)

    Thanks for the feedback Josh. I have closed the thread by marking your reply as verified answer.

  • Verified answer
    Joston Profile Picture
    Joston 30 on at
    RE: Remote Desktop users getting AOS Unavailable (RDP Profile related issue)

    AX is working now after User account password was reset from AD server.

    earlier user had done a password reset from laptop but it was still same.

    Issue is resolved  Thanks Guys for posting.

  • Joston Profile Picture
    Joston 30 on at
    RE: Remote Desktop users getting AOS Unavailable (RDP Profile related issue)

    Thanks Andre,

    Thats what we too thought as other users can open AXC files too except two users.

    we will open a ticket with MS

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 297,320 Super User 2025 Season 2 on at
    RE: Remote Desktop users getting AOS Unavailable (RDP Profile related issue)

    Hi Josh,

    When the settings in the AXC file are correct and no firewall is blocking the connection, in that case, you can create a ticket for Microsoft Support.

  • Joston Profile Picture
    Joston 30 on at
    RE: Remote Desktop users getting AOS Unavailable (RDP Profile related issue)

    Thanks Anup.

    We were supposed to open a ticket with MS but just wanted to check on the forum if anyone has faced similar issues since it is related to some accounts only.

  • Suggested answer
    Anup Shah MSFT Profile Picture
    Anup Shah MSFT on at
    RE: Remote Desktop users getting AOS Unavailable (RDP Profile related issue)

    If you are using AX 2012 R3 then please raise a support case for further analysis

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Dynamics 365 Community Calls Return
Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft
Responsible AI policies for the Community

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Andrés Arias – Community Spotlight

We are honored to recognize Andrés Arias as our Community Spotlight honoree for…

Congratulations to the August Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
Sohaib Cheema Profile Picture

Sohaib Cheema 764 User Group Leader

#2
Martin Dráb Profile Picture

Martin Dráb 619 Most Valuable Professional

#3
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 603 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans