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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Remote Desktop users g...
Finance | Project Operations, Human Resources, ...
Answered

Remote Desktop users getting AOS Unavailable (RDP Profile related issue)

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Posted on by Joston 30

Few Users are getting AOS unavailable on Terminal logins.

Note - AOS Is Up and working for other users..

Ax client is Published using Remote App and working for most of the users except some are getting the above error.

Checked Network connections which are all ok, Reset User profile on Terminal servers, Tried other AXC configs but same error 

This looks something related to Terminal server User profile which is taking some older configurations of AXC files.

I have the same question (0)
  • Suggested answer
    Anup Shah MSFT Profile Picture
    Anup Shah MSFT on at

    If you are using AX 2012 R3 then please raise a support case for further analysis

  • Joston Profile Picture
    Joston 30 on at

    Thanks Anup.

    We were supposed to open a ticket with MS but just wanted to check on the forum if anyone has faced similar issues since it is related to some accounts only.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

    Hi Josh,

    When the settings in the AXC file are correct and no firewall is blocking the connection, in that case, you can create a ticket for Microsoft Support.

  • Joston Profile Picture
    Joston 30 on at

    Thanks Andre,

    Thats what we too thought as other users can open AXC files too except two users.

    we will open a ticket with MS

  • Verified answer
    Joston Profile Picture
    Joston 30 on at

    AX is working now after User account password was reset from AD server.

    earlier user had done a password reset from laptop but it was still same.

    Issue is resolved  Thanks Guys for posting.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

    Thanks for the feedback Josh. I have closed the thread by marking your reply as verified answer.

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