Remote Desktop users getting AOS Unavailable (RDP Profile related issue)

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Posted on by Joston

Few Users are getting AOS unavailable on Terminal logins.

Note - AOS Is Up and working for other users..

Ax client is Published using Remote App and working for most of the users except some are getting the above error.

Checked Network connections which are all ok, Reset User profile on Terminal servers, Tried other AXC configs but same error

This looks something related to Terminal server User profile which is taking some older configurations of AXC files.

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André Arnaud de Cal... 293,302 Super User 2025 Season 1 on at

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RE: Remote Desktop users getting AOS Unavailable (RDP Profile related issue)

Thanks for the feedback Josh. I have closed the thread by marking your reply as verified answer.
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Joston 30 on at

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RE: Remote Desktop users getting AOS Unavailable (RDP Profile related issue)

AX is working now after User account password was reset from AD server.

earlier user had done a password reset from laptop but it was still same.

Issue is resolved Thanks Guys for posting.
Joston 30 on at

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RE: Remote Desktop users getting AOS Unavailable (RDP Profile related issue)

Thanks Andre,

Thats what we too thought as other users can open AXC files too except two users.

we will open a ticket with MS
André Arnaud de Cal... 293,302 Super User 2025 Season 1 on at

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RE: Remote Desktop users getting AOS Unavailable (RDP Profile related issue)

Hi Josh,

When the settings in the AXC file are correct and no firewall is blocking the connection, in that case, you can create a ticket for Microsoft Support.
Joston 30 on at

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RE: Remote Desktop users getting AOS Unavailable (RDP Profile related issue)

Thanks Anup.

We were supposed to open a ticket with MS but just wanted to check on the forum if anyone has faced similar issues since it is related to some accounts only.
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Anup Shah MSFT on at

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RE: Remote Desktop users getting AOS Unavailable (RDP Profile related issue)

If you are using AX 2012 R3 then please raise a support case for further analysis