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Service | Customer Service, Contact Center, Fie...
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Create Categorized Vendor List for Distribution

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Hello,

I am trying to create a "preferred vendor list" using Dynamics Customer Service CRM.  I have a view created and I want to sort based on a custom multi-select column category, and ultimately populate a formatted PDF document with current contact data.  

I basically want to curate an up-to-date list in CRM, and easily produce a published document to share.  

I have had success with a similar project doing the following: Export view to dynamic sheet in Excel>Mail merge "directory"  template in Word> Publish PDF.

The issue is that this new list must be sorted alphabetically into custom defined industry categories.  

I cannot seem to figure this out and am hoping someone out there had a method or trick to pull it off.  

Thank you and fingers crossed!

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