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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Pick from queue refres...
Customer experience | Sales, Customer Insights,...
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Pick from queue refresh rate

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Posted on by JM-15051852-0 20
I have at Live Chat Widget in a workstream that implements the Pick from Queue instead of the Push to Agent.  
Is there a way to improve the refresh rate for the queue when a live chat request arrives?
It seems that I must wait over 30-60 seconds for the request to arrive in my open items:
 
  • Verified answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Pick from queue refresh raate
    Hi,
     
    I'm afraid that's not possible.
    It's designed by the system.
     
    Best Regards,
    Dengliang Li
     

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