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missing activate deactivate buttons on workflow/process

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Posted on by urklnme

439

I have a workflow (process) where I am the owner. I am an administrator of Dynamics/Powerapps.

I could not see this workflow in the classic solution editor using Add Existing.

I can see it in the new solution editor. So I added it to the solution for the current sprint.

The workflow moves portal created tickets (incidents) to a specific queue. It works.

When I edit the workflow using the classic editor now, The only buttons on the command bar are Close and Actions/email a link.

see image below

Does anyone know why this might happen?

all of my other workflows appear thusly:

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Ray 1,537 on at

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Not sure about the reason, but I think there are some things you can check about:

1. Go to solution page and click Processes, select this workflow and see if the Activate/Deactivate button shows:

2. Updating workflow status by Odata API and then check the workflow page to see if the button shows.

var entity = {};
entity.statecode = 1; // 1 = Active, 0 = Inactive
var id = "E03A6A96-857D-4DB2-AF20-BF950D74548D"; // replace it with your workflow id, you can get it from the URL when you open the workflow in the browser
var req = new XMLHttpRequest();
req.open("PATCH", Xrm.Page.context.getClientUrl() + "/api/data/v9.1/workflows(" + id + ")", true);
req.setRequestHeader("OData-MaxVersion", "4.0");
req.setRequestHeader("OData-Version", "4.0");
req.setRequestHeader("Accept", "application/json");
req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
req.onreadystatechange = function () {
if (this.readyState === 4) {
req.onreadystatechange = null;
if (this.status === 204) {
//Success - No Return Data - Do Something
} else {
Xrm.Utility.alertDialog(this.statusText);
}
}
};
req.send(JSON.stringify(entity));

3. Check the console log in browser developer tools, and check about the html for these buttons.

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urklnme 439 on at

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and the answer is......

I exported the solution to which I added the process.

in that solution I found the workflow definition for that process.

I noticed that it had a property named RendererObjectTypeCode with a value of 8181.

I looked up the entity type code of 8181 SHAZAM!! Routing Rule

sysadmin-central.com/.../

Setting/Service Management/Routing Rule Sets/<process name>

the routing rule actually creates a workflow. this workflow does not appear in the classic solution editor, in the processes tab.

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