Skip to main content

Notifications

Announcements

No record found.

Dynamics 365 Community / Forums / Commerce forum / Making Salespersons av...
Commerce forum

Making Salespersons available for selection at the POS

(0) ShareShare
ReportReport
Posted on by 25

Hi,

I have a customer with several companies and a store for each company, with a POS for each salesperson. The companies use the same salespersons, but they operate different registers, and for some reason when we try to select the salesperson for a transaction on any of those POS, we can only see one (1) of the four (4) salespersons, and is always the same.

Based on this, I already checked and compared the configuration for the workers and I don't find what could be causing those other salespersons not be visible from the POS.

One detail I noticed is that in the company wjhere the salespersons are all visible from the POS, inside the Worker configration I can see the TAB labeled "Compensation" and I can go in and assign the Sales Groups. On the other compenies, the same workers don't show that TAB.

I'll appreciate any help you could provide on this regard, and if more info is requiered I'll be happy to provide it.

Thanks.

Anthony

  • RE: Making Salespersons available for selection at the POS

    Thank you very much for you assitance Tom, this explains a lot and allowed me to fix the problem.

    Once more ... Thank you.

  • Suggested answer
    Tom Loraso Profile Picture
    Tom Loraso 10 on at
    RE: Making Salespersons available for selection at the POS

    Hi Anthony,

    Your workers need to be employed by all companies to attract commission (Same rules as being able to create a new purchase requisition - You can only do it for the entity you are employed with) 

    Take a look at employment history on the workers and ensure they are employed for all entities. 

    Thanks,
    Tom

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,235 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans