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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Folder level tracking
Customer experience | Sales, Customer Insights,...
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Folder level tracking

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Posted on by trail 31

HI,

I have created a folder in outlook, but when I try to configure folder level tracking, the drop down is blank. I couldn't see any folders there.

pastedimage1678463641860v1.png

Any pointers?


Outlook Image:

pastedimage1678463841609v2.png

  • trail Profile Picture
    trail 31 on at
    RE: Folder level tracking

    I can see that its last synchronized on Jan 6th
    pastedimage1679293371044v1.png

  • trail Profile Picture
    trail 31 on at
    RE: Folder level tracking

    its already Done and the mailbox is also enabled but still the drop down is blank. Please help

  • empath-e CRM Profile Picture
    empath-e CRM 1,134 on at
    RE: Folder level tracking

    Have you configured this at server level too (as below)

    pastedimage1678465497694v1.png

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