Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Dynamics GP Font Trunc...
Finance | Project Operations, Human Resources, ...
Answered

Dynamics GP Font Truncated on Windows 10 Laptops

(0) ShareShare
ReportReport
Posted on by Tech Support Team 15

Good afternoon,

We recently migrated to new laptops and have an issue with the display in GP Note window.  The font in the Note window does not display fully.  Please see below example (for ‘sa’ user).

wwwww.jpg

The laptop, OS, and GP versions are listed below.

Dell laptop: Latitude 5520 (x64-based PC)

Microsoft Windows 10 Pro: 10.0.19042

Microsoft Dynamics GP: 18.3.1200

 

We had tried the tips in the link from Microsoft:

Display and font issues working with Microsoft Dynamics GP - Microsoft Dynamics GP Community

These tips did not resolve our display issue. 

 

We tried modifying the Note Form by changing the font to Courier 10, the font does not truncate at the top as it does with the default font.

 

Have you experienced similar issue with Dynamics GP font display on Windows 10 laptop?  Do you have a solution, patch, or hotfix for this issue?

 

Thank you for your help!

 

Liqun and Olga

Categories:
Microsoft Dynamics GP
  • Tech Support Team Profile Picture
    Tech Support Team 15 on at
    RE: Dynamics GP Font Truncated on Windows 10 Laptops

    Hi Beat,

    You are correct, the "Windows 8 compatibility" seems to be not needed.

    Thank you for your continued efforts in sharing your knowledge!

    Liqun and Olga

  • Verified answer
    Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,021 Super User 2024 Season 1 on at
    RE: Dynamics GP Font Truncated on Windows 10 Laptops

    Glad you resolved your problem.

    The "Windows 8 compatibility" shouldn't be required, but it's likely the settings for High DPI scaling that made the difference.. this is an issue that is frequently seen in all displays over regular FHD (i.e. 1080 pixels in vertical res.) and when the display DPI is above the typical 76-81 dpi, depending on the physical screen size.

    This article from a display manufacturer may help understand the physics behind a monitor: www.viewsonic.com/.../

  • Verified answer
    Janet Scherer Profile Picture
    Janet Scherer 150 on at
    RE: Dynamics GP Font Truncated on Windows 10 Laptops

    Changing the Compatibility mode to Windows 8, and the “High DPI scaling override” to "System (Enhanced)", is the combination that fixed our problem. The Fonts in Note window are no longer truncated, and the font size in general is a little bigger on all screens.  The fonts and icons are not as sharp as before, but this might be a tradeoff that we have to accept.  We had tried "Application" and " System", but not "System (Enhanced)" before we posted the question on this forum.

    Beat Bucher, Derek Albaugh, and Lisa Blair Ireland, thank you for offering your help!

    Liqun and Olga

  • Suggested answer
    Lisa at AonC.com Profile Picture
    Lisa at AonC.com 3,141 on at
    RE: Dynamics GP Font Truncated on Windows 10 Laptops

    If I am seeing what you are seeing (that the window font is fine but the actual text of the note is displayed in a different font), I think there may be something with the actual data stored in the note table.

    If you type in a new note into a GP 18.3 field-level note, does it have the same display problem?  Does the note display the same way on both the SQL Server (presumably a non-laptop) and the new laptops?

    I have seen issues in the past when clients were pasting notes from another source - for example, a bulleted list from an Outlook or Word document - that resulted in some display/reporting issues, resolved by cleaning up the SY03900..TXTFIELD data.

  • Suggested answer
    Derek Albaugh Profile Picture
    Derek Albaugh on at
    RE: Dynamics GP Font Truncated on Windows 10 Laptops

    I can't duplicate this either, on Dynamics GP 18.3 on a Windows 10 machine / Windows 10 Pro 10.0.19041

    We also haven't seen any case volume to suggest this as an issue either, at least as of yet.

    Along with the blog you mentioned, we've seen a case or two where having high resolution monitors and/or laptops can cause display issues with Dynamics GP, not specifically this issue, but issues.

    Thanks

  • Suggested answer
    Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,021 Super User 2024 Season 1 on at
    RE: Dynamics GP Font Truncated on Windows 10 Laptops

    Hi,

    Looking at the font that is currently displayed in your Note window, it seems that this is not the default font used by GP..

    How did you setup the GP client on this workstation? Can you run a repair of it ? GP normally installs some fonts for internal display use, and those might not be present right now.

    Have a look at this blog post too:

    winthropdc.wordpress.com/.../

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans