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Document Attachment Issue

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Posted on by sdcraig 355

Hello All

I am having an issue where the users are scanning directly to the Document attachment window -They are on the most current version of GP2016,  they are scanning an  invoice, Receiver, Requisition and the packing slip.  Up until about a week ago, when they would scan the user could preview the file and it would show all 4 documents.  According to them nothing has changed, but now when the user scans it only shows the first document not the other 3 - there is another user that this works fine for, she can see all 4 documents - They are using a TWAIN Driver, I had them create a new GP user and it still would not work.  Since they are in a Terminal Server environment I considered possibly an issue with the users profile - just not real sure which direction to go - any ideas would be appreciated

Categories:
Financial Management
  • sdcraig Profile Picture
    sdcraig 355 on at
    RE: Document Attachment Issue

    I would not have even thought about that - we will check into it - Thanks

  • Suggested answer
    Isaac Olson Profile Picture
    Isaac Olson on at
    RE: Document Attachment Issue

    Hello,

    I have seen issues similar to this where the users across their workstations or servers do have have the same date formats.  Part of the BusObjKey that identifies each attachment uniquely uses the date of the attachment.  If some attachments have one date format and others have a different format, then the users with the mismatch cannot see those attachments.

    The BusObjKey field can be found in the CO00102, CO00103, CO00104, and CO00105 tables.  I would check what format these dates are saved in, and then compare the short date format on the SQL Server to the format on the terminal servers which the users are logging into with the issue.  

    There are a couple DEX.ini switches that you could also try that would help you potentially avoid this going forward on new documents.

    You would set each of these to TRUE.

    StdInternationalInfo=TRUE

     

    This setting allows the operating system settings for date, time, and currency formatting to be overridden.

    TRUE = Use Dexterity standard formats for date, time, and currency values mm/dd/yy.

    FALSE = Use control panel settings for date, time, and currency values

     

    StdInternationalInfoDateCentury=

     

    This setting allows control over the year portion of the date values used by StdInternationalInfo

    TRUE = Four digits will be used for the year portion of date values

    FALSE = Two digits will be used for the year portion of date values

     

    StdInternationalInfoDateZeroPrefix

     

    This setting allows control over the date format for SdtInternationalInfo

    TRUE = Single-digit day and month values will be prefixed with a 0 (zero)

    FALSE = Single-digit day and month values will not be prefixed

    I hope this helps you narrow down the issue!  

    Thanks,

    Isaac Olson

    Microsoft Support

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