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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Copilot is not able to...
Service | Customer Service, Contact Center, Fie...
Answered

Copilot is not able to add in field service app to draft emails

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Posted on by CU27040851-12 18
Hi Team,
 
I attempted to configure Copilot in the Field Service App following Microsoft's documentation, ensuring all steps were followed to enable Copilot. Despite trying both with India and United States regions and using the system admin role, I'm unable to see Copilot for drafting emails. Any assistance with this issue would be greatly appreciated.
 
Thanks & Regards,
Latha.
I have the same question (0)
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    According to Microsoft documentation, it appears that copilot in field service does not yet have the ability to draft emails.
    Through my search:
    It seems that this feature can be achieved in the sales or customer service app.
    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    I am in an environment that contains the Sales Hub app and I am trying to enable Copilot for the Field Service app.

    However, Copilot cannot be displayed in the side pane in Field Service.
    So, this could be due to product design restriction.
     
    Best Regards,
    Dengliang Li
  • Suggested answer
    CU27040851-12 Profile Picture
    CU27040851-12 18 on at
    Thank you for your valuable response. Its really helpful for me.

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