Customer experience | Sales, Customer Insights,...

Marketing email - test send unreliable

(0) Share

Report

Posted on by NGSD

Hello,

The current 'test send' in D365 marketing emails is unreliable. When I get the test in my inbox, the formatting looks different and the hyperlinks/ subscription centre links don't work well. The only way to get an accurate proof of the email is to send a customer journey live. If changes are needed to the email, then you need to stop the email, make the changes, go live, then send another journey. This causes delays and lacks efficiency.

Is there a reliable way of doing the 'test send'?

Many thanks!

All responses (2)

Answers (0)

Leco Lv on at

Like (0)

Report

RE: Marketing email - test send unreliable

Hi partner,

Did my answer help you? Is there any progress that you would like to share?
Suggested answer

Leco Lv on at

Like (1)

Report

RE: Marketing email - test send unreliable

Hi partner，

You could refer to the following.

About Subscription Center links：
Previews and test sends give you a fast, convenient way to test your design. However, not all features work with previews and test sends. The following limitations apply：
Subscription center links will open the subscription center page, but the page won't function.

Test sends： Preview and test send an email message design (Dynamics 365 Marketing) | Microsoft Learn