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Service | Customer Service, Contact Center, Fie...
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Incoming email marked as draft for resolved cases and therefore editable - please ignore - resolved

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Posted on by 34

Issue related to incoming email being marked as draft - looks like a workflow was to blame - not another update - unfortunately, no mechanism to delete the post so have updated content

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    Andrew Perkin Profile Picture
    34 on at
    RE: Incoming email marked as draft for resolved cases and therefore editable - please ignore - resolved

    Issue resolved - looks like a workflow was to blame. Apologies for confusion.

  • Tina Silver Profile Picture
    175 on at
    RE: Incoming email marked as draft for resolved cases and therefore editable - please ignore - resolved

    Can you tell me a little bit about what your workflow was doing?  I have seen this happen with a few of our emails and we can't figure it out.

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