Incoming email marked as draft for resolved cases and therefore editable - please ignore - resolved

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Posted on by Andrew Perkin

Issue related to incoming email being marked as draft - looks like a workflow was to blame - not another update - unfortunately, no mechanism to delete the post so have updated content

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Andrew Perkin 34 on at

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RE: Incoming email marked as draft for resolved cases and therefore editable - please ignore - resolved

Issue resolved - looks like a workflow was to blame. Apologies for confusion.

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Tina Silver 175 on at

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RE: Incoming email marked as draft for resolved cases and therefore editable - please ignore - resolved

Can you tell me a little bit about what your workflow was doing? I have seen this happen with a few of our emails and we can't figure it out.

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