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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Incoming email marked ...
Service | Customer Service, Contact Center, Fie...
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Incoming email marked as draft for resolved cases and therefore editable - please ignore - resolved

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Posted on by Andrew Perkin 34

Issue related to incoming email being marked as draft - looks like a workflow was to blame - not another update - unfortunately, no mechanism to delete the post so have updated content

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    Andrew Perkin Profile Picture
    Andrew Perkin 34 on at

    Issue resolved - looks like a workflow was to blame. Apologies for confusion.

  • Tina Silver Profile Picture
    Tina Silver 175 on at

    Can you tell me a little bit about what your workflow was doing?  I have seen this happen with a few of our emails and we can't figure it out.

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