That's quite puzzling, especially with the System Administrator role, active BPFs, and the Command Checker showing no trace of the "Process" button. Let's troubleshoot this systematically.
Here are the most likely reasons why the "Process" button might be missing from the Lead record's command bar in both Customer Insights - Journeys and Sales Enterprise apps, along with steps to investigate:
1. App-Specific Configuration:
While the BPFs are added to both apps, the command bar configuration itself can be different for each app.
2. Unexpected Layering or Unmanaged Customizations:
If you have multiple layers of customizations (especially unmanaged solutions), one layer might be hiding or removing the "Process" button.
- Check Solution Layers:
- Go to Settings > Customizations > Customize the System.
- Expand Entities and select the Lead entity.
- Click on Command bar.
- Click Show solution layers on the command bar editor.
- Review the layers to see if any unmanaged customizations might be affecting the visibility of the "Process" button. If you find an unmanaged layer removing it, consider removing that customization or managing it properly in a solution.
3. Potential Product Bug or Temporary Issue:
Although less likely for a fundamental button like "Process," there's a small chance of a temporary product bug.
- Check Microsoft Known Issues: Search the Microsoft Dynamics 365 Known Issues documentation to see if there are any recent reports of missing command bar buttons.
Workarounds and Further Investigation:
- Try a Different Browser/InPrivate Mode: Rule out any browser-specific caching or extension issues.
- Verify BPF Association: Open a Lead record. Even without the "Process" button, the active BPF should ideally be visible at the top of the form. If no BPF is visible, there might be an issue with how the BPFs are associated with the Lead entity or the app context.
- Create a New Test App: Create a brand new, minimal model-driven app and add the Lead entity to it. See if the "Process" button appears in this new app. This can help determine if the issue is specific to the Customer Insights - Journeys and Sales Enterprise apps.
Since the Command Checker shows the button doesn't exist at all, the most likely scenario is a customization at the app level or a layering issue that has removed it.
Please try checking the command bar customization within the App Designer for both the Customer Insights - Journeys and Sales Enterprise apps. Let me know what you find there, and we can proceed with further troubleshooting.
