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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Suggested answers
Customer experience | Sales, Customer Insights,...
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Suggested answers

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Posted on by Guy Boswell 50
When someone suggests an answer, I get a tick box, "Does this answer your questions?", and the status of my enquiry is changed to, "Suggested answer".
I can tick the box and accept the answer
But what if the answer is wrong?  How do I answer the questions, "Does this answer your question?", as, "No"?
 
Thank you for your help.  Guy
Categories:
Microsoft Dynamics CRM
  • Tom_G Profile Picture
    Tom_G 128 on at
    Suggested answers
    I think you just leave it unchecked, and the answer remains as "suggested" instead of verified. I'm not aware of a way to just say that it's wrong.

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