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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Booking Status must not be empty (Mobile)

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Posted on by 155

Hi folks 

I am encountering an extremely strange behavior in Field Service Mobile (Woodford v. 12). I am trying to set the booking status as Scheduled by using Form Rules. However, if you notice, I still get the error upon clicking Save button as Booking status must not be empty. 

How on earth can I get rid of this? 

Your expert opinion is appreciated!

pastedimage1588935743434v1.jpeg

Cheers

Arafat

  • Al Iggs Profile Picture
    Microsoft Employee on at

    Why are you still using the 2017 version, not the latest (are you running an old FS version)? It might be fixed there.

    I remember a situation where I updated a record but the system did not recognize that the form was dirty. So it behaved as if the update hasn't happened. Could that be the case?

  • Arafat Profile Picture
    155 on at

    My apologies, I wrote the WRONG version. I am using Field Service Mobile (the latest one, not the Power Apps though).

    Yes - you may be right on the dirty form scenario but then how do I make system aware of this?

  • Al Iggs Profile Picture
    Microsoft Employee on at

    Uuuh, I don't remember... :-( Try updating additional fields.

  • Suggested answer
    Thomas David Dayman Profile Picture
    11,323 on at

    You would need to add a OnChange rule for bookingstatus and use the 'Form.ErrorMessage = Clear' to clear the error message if the field contains data.

  • Suggested answer
    Arafat Profile Picture
    155 on at

    A little correction here as I have resolved this:

    OnLoad rule should have like this:

    Form.bookingstatus.Error = Clear

    Thanks Thomas and Alex.

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