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Customer experience | Sales, Customer Insights,...
Suggested Answer

email send problem in crm

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This message cannot be sent to all selected recipients. Verify that both the sender and the recipients have valid email addresses, and that the recipients are allowed to receive emails

i send email and get this error and all of my recievers have valid email address .what should i do?

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  • Suggested answer
    Rawish Kumar Profile Picture
    13,758 on at

    If you have verified that all recipients actually have valid email addresses. Please check one more things that is to verify if they all have donotallowemail flag to Allow as well :

    pastedimage1599998197718v1.png

  • Suggested answer
    LuHao Profile Picture
    40,892 on at

    Hi partner,

    Agree with Rawish.

    There is a CONTACT PREFERENCES sub-grid under the Details tab of the recipient's form. Please check whether the email is Allow.

    pastedimage1600065310527v1.png

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