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Certain pages won't open for select users, and only when BC is accessed from shortcut

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Posted on by LG-17051913-0

Hello!

My apologies if this issue has been addressed elsewhere, but I can't seem to find the right search terms to locate a similar forum post...

We use BC14 on-prem, accessed via remote desktop connections. A couple of users have recently reported that certain pages won't load... these are pages (such as Posted Sales Invoices, or Physical Inventory Journal) that they normally have accessed in the past, and only just within the last day or two have not been able to get them to open. None of their permissions have been updated or changed in this time frame.

The odd part is - this is only happening when these users are accessing Business Central from their desktop shortcuts.... if they remote in directly to our RDP server and use BC from there, the pages open fine. I'd like to find out why it would be the case that the pages won't open from their shortcuts.

Here are some examples of what appears to the users when they are having issues with these pages:

Any help with this mystery is greatly appreciated.

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LG-17051913-0 4 on at

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Certain pages won't open for select users, and only when BC is accessed from shortcut

Hi ZHU -

There is nothing installed locally on any computer; all BC is accessed through remote connections. The shortcut is actually a cpub Remote Desktop Connection that downloads when users access BC from their RDS. We advise users to copy/paste this to their desktop for faster access:
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YUN ZHU 81,365 Super User 2025 Season 1 on at

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Certain pages won't open for select users, and only when BC is accessed from shortcut

Does desktop shortcut refer to the local BC application client? When you connect remotely, the server-side BC program is opened. So it seems to be a local program problem, I think you can try reinstalling BC first .

Hope this helps.

Thanks.

ZHU