D365FO salesTable.PackedExtensions for MCRSalesTable is empty. MCRSalesTable record is not created.

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Posted on by Oksana Tsionel

D365FO 10.0.4/10.0.6 with a call center enabled.

MCRSalesTable record is not created in SysExtensionSerializerMap.postUpdate() because this.PackedExtensions is empty.

It ends with further issues for split shipments - "outOfBalance" validation is triggered when invoice is posted, order should be completed again after each invoice is posted and so on.

The issue was initially found in 10.0.4, and it is still the same when environment was upgraded to 10.0.6 over the weekend.

Below is a call stack from another, "healthy" environment (10.0.5), where MCRSalesTable record is created successfully:

I will greatly appreciate if someone could help me to narrow down my search for the root cause of the issue.

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Sukrut Parab 71,741 Moderator on at

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Hi Oksana ,

What process you are executing and do you have any customization in this process ? Do you see any difference in execution when you debug in working vs non working environment ?
Oksana Tsionel 44 on at

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I am submitting the order after I've added payments in completion form. The issue happens in the customer environment and they don't know if they have customizations around this area, but I wasn't able to find any. Not sure if I should look into something specific though. The difference is that in the customer environment this.packedextensions is empty in SysExtensionSerializerMap.postUpdate().