Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

PowerAutomate to create a lead with a custom note: Worked dine but suddenly note problem

(0) ShareShare
ReportReport
Posted on by

Hi

I have a PowerAutomate that is used to create a lead based on an email. In the newly created lead the text from the email is put into a note. 

pastedimage1598276356979v1.png

Sorry the screen-shot is in Norwegian. The prosess is pretty forward.

This has worked perfect but last week something has changed. Suddenly the note is filled with the bydy in html-format tike this:

pastedimage1598276678982v2.png

Any suggestions??

  • SMeland Profile Picture
    SMeland on at
    RE: PowerAutomate to create a lead with a custom note: Worked dine but suddenly note problem

    Is there any functionality in PowerAutomat to convert the email-body to plain text?

  • SMeland Profile Picture
    SMeland on at
    RE: PowerAutomate to create a lead with a custom note: Worked dine but suddenly note problem

    Tried this but no change.

  • Gus Gonzalez Profile Picture
    Gus Gonzalez 27,113 on at
    RE: PowerAutomate to create a lead with a custom note: Worked dine but suddenly note problem

    Yes, I noticed this too. It happened because an update was pushed that updated the Description field on Note with a Rich Text Editor instead of a plain text one the way it has been forever. So now all the text added to that field looks like this.

    I don't have a solution for it yet but I know it's happening. You didn't do anything wrong.

  • Suggested answer
    Wahaj Rashid Profile Picture
    Wahaj Rashid 11,319 on at
    RE: PowerAutomate to create a lead with a custom note: Worked dine but suddenly note problem

    Hi,

    Seems like Rich Text Notes are enabled in the Timeline.

    You can verify this using below steps:

    • Go to Advanced Settings -> Administration -> System Settings.
    • In the General Tab, you will find an option "Enable Rich text notes in timeline" at the end:

    pastedimage1598279521904v2.png

    Try disabling this option, if your flow works fine after disabling this option, we know the issue.

    I am not sure of the solution yet, but, this does not work at least in the PowerApps Portals (not sure how to handle this in PowerAutomate).

    You can find this in the Known Issues:

    https://docs.microsoft.com/en-us/powerapps/maker/portals/known-issues

    Best,

    Wahaj

    (if this answers your query, mark this answer as verified)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Announcing Category Subscriptions!

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Verified Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,359 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,370 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans