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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / PowerAutomate to creat...
Customer experience | Sales, Customer Insights,...
Suggested Answer

PowerAutomate to create a lead with a custom note: Worked dine but suddenly note problem

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Posted on by SMeland

Hi

I have a PowerAutomate that is used to create a lead based on an email. In the newly created lead the text from the email is put into a note. 

pastedimage1598276356979v1.png

Sorry the screen-shot is in Norwegian. The prosess is pretty forward.

This has worked perfect but last week something has changed. Suddenly the note is filled with the bydy in html-format tike this:

pastedimage1598276678982v2.png

Any suggestions??

I have the same question (0)
  • Suggested answer
    Wahaj Rashid Profile Picture
    Wahaj Rashid 11,321 on at

    Hi,

    Seems like Rich Text Notes are enabled in the Timeline.

    You can verify this using below steps:

    • Go to Advanced Settings -> Administration -> System Settings.
    • In the General Tab, you will find an option "Enable Rich text notes in timeline" at the end:

    pastedimage1598279521904v2.png

    Try disabling this option, if your flow works fine after disabling this option, we know the issue.

    I am not sure of the solution yet, but, this does not work at least in the PowerApps Portals (not sure how to handle this in PowerAutomate).

    You can find this in the Known Issues:

    https://docs.microsoft.com/en-us/powerapps/maker/portals/known-issues

    Best,

    Wahaj

    (if this answers your query, mark this answer as verified)

  • Gus Gonzalez Profile Picture
    Gus Gonzalez 27,113 on at

    Yes, I noticed this too. It happened because an update was pushed that updated the Description field on Note with a Rich Text Editor instead of a plain text one the way it has been forever. So now all the text added to that field looks like this.

    I don't have a solution for it yet but I know it's happening. You didn't do anything wrong.

  • SMeland Profile Picture
    SMeland on at

    Tried this but no change.

  • SMeland Profile Picture
    SMeland on at

    Is there any functionality in PowerAutomat to convert the email-body to plain text?

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