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PowerAutomate to create a lead with a custom note: Worked dine but suddenly note problem

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Posted on by SMeland

I have a PowerAutomate that is used to create a lead based on an email. In the newly created lead the text from the email is put into a note.

Sorry the screen-shot is in Norwegian. The prosess is pretty forward.

This has worked perfect but last week something has changed. Suddenly the note is filled with the bydy in html-format tike this:

Any suggestions??

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SMeland on at

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RE: PowerAutomate to create a lead with a custom note: Worked dine but suddenly note problem

Is there any functionality in PowerAutomat to convert the email-body to plain text?
SMeland on at

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RE: PowerAutomate to create a lead with a custom note: Worked dine but suddenly note problem

Tried this but no change.
Gus Gonzalez 27,113 on at

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RE: PowerAutomate to create a lead with a custom note: Worked dine but suddenly note problem

Yes, I noticed this too. It happened because an update was pushed that updated the Description field on Note with a Rich Text Editor instead of a plain text one the way it has been forever. So now all the text added to that field looks like this.

I don't have a solution for it yet but I know it's happening. You didn't do anything wrong.
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Wahaj Rashid 11,321 on at

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RE: PowerAutomate to create a lead with a custom note: Worked dine but suddenly note problem

Hi,

Seems like Rich Text Notes are enabled in the Timeline.

You can verify this using below steps:

Go to Advanced Settings -> Administration -> System Settings.

In the General Tab, you will find an option "Enable Rich text notes in timeline" at the end:

Try disabling this option, if your flow works fine after disabling this option, we know the issue.

I am not sure of the solution yet, but, this does not work at least in the PowerApps Portals (not sure how to handle this in PowerAutomate).

You can find this in the Known Issues:

https://docs.microsoft.com/en-us/powerapps/maker/portals/known-issues

Best,

Wahaj

(if this answers your query, mark this answer as verified)