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absence notice Customer service

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Posted on by Hassan Jacobsen Per...

Hi
"Customer CRM Service" cases that you have been assigned "When a user has a sick" absence notice in outlook ", are the cases automatically sent to others in the group or are they left unresolved?

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Kenneth Ariel Chave... on at

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RE: absence notice Customer service

Here you can find more information of how implementing workflows in Dynamics:

Use workflow processes in Dynamics 365 Customer Engagement (on-premises) | Microsoft Docs

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Welcome to this amazing community.
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RE: absence notice Customer service

Hi Hassan,

There are no OOB absence assignment settings for case in Customer service app.

Maybe you need create a workflow to achieve it.