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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Agent script not loadi...
Service | Customer Service, Contact Center, Fie...
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Agent script not loading for custom global table

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Posted on by jeffgreenrc 255
Hello,
 
I have created a custom table with "Organization" type. I have setup a new custom agent script using the default "Entity records session - default". However, when I go this custom table, it is not loading the new agent script.
 
If i set this custom agent script on Case or other table type of "user or team", then it is showing for them but not for global table.
 
Pls let me know what should I do to show this agent script on global table.

Thank you
Categories:
Dynamics 365 Customer Service
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  • Suggested answer
    Muhammad Shahzad Shafique Profile Picture
    Muhammad Shahzad Sh... 2,375 Most Valuable Professional on at
    1. Change Table Ownership (Recommended if possible):
      • Convert your custom table from organization-owned to user-owned or team-owned
      • This is the most straightforward solution if business requirements allow
    2. Alternative Implementation for Organization-Owned Tables:
      • Create a custom HTML web resource with similar functionality
      • Add it to your form as a web resource control
      • Use JavaScript to mimic agent script behavior
    3. Microsoft Support Workaround: 
      // Add this to your form's OnLoad event
function enableAgentScriptForOrgTable() {
    if (Xrm.Page.context.getUserSettings().isAgentScriptEnabledForOrgEntity) {
        Xrm.Page.ui.agentScriptLoader.loadScript();
    }
}
       

     
  • jeffgreenrc Profile Picture
    jeffgreenrc 255 on at
    We cannot change table type from Organization to User or team.
     
    The second option you provided is workable? Why for Global table the agent scripts are not supported?
    Is this by design from Microsoft ? if yes, then pls share any documentation outlining this.
     

    Thank you
  • jeffgreenrc Profile Picture
    jeffgreenrc 255 on at
    the below code is not working.
     
    Is this by design that agent script does not show for global tables? if not then how can i make agent script load for it.

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