web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / How to unreceive a pos...
Microsoft Dynamics NAV (Archived)

How to unreceive a posted purchase qty and sales qty in order to cancel a line off an order

(0) ShareShare
ReportReport
Posted on by sliderxb 65

Hi all

scenario is as follows:-

We raise a sales order on behalf of the customer, direct purchase order onto vendor, receive the goods as being received on the purchase order and the sales order, however the customer wants to cancel the goods on order before the drop shipment is made.

We contact the vendor to cancel the line item in question.  but how can I reverse the qty shipped from being received on both the purchase and the sales order.

the PO and SO haven't been posted as invoiced only shipped

So basically I need to know how to cancel the lines on both PO & SO

Any advice as am going round in circles

*This post is locked for comments

I have the same question (0)
  • sliderxb Profile Picture
    sliderxb 65 on at
    RE: How to unreceive a posted purchase qty and sales qty in order to cancel a line off an order

    Have found the answer to my question in a previous thread the very last item by louisdynamics

    https://community.dynamics.com/nav/f/34/t/146110

  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: How to unreceive a posted purchase qty and sales qty in order to cancel a line off an order

    Hi..

    Please follow the steps below to undo the shipment/receipt on posted receipt/posted shipment only in case you have not prepared invoice against the shipment/receipt:

    1. In the Search box, enter Posted Purchase Receipts, and then choose the related link.

    2. Open the posted receipt that you want to undo.

    3. Select the posted receipt line that you want to undo.

    4. On the Lines FastTab, choose Functions, and then choose Undo Receipt.

       A corrective line is inserted under the selected receipt line.

       If the quantity was received in a warehouse receipt, then a corrective line is inserted in     the posted warehouse receipt.

       The Quantity Received and Qty. Rcd. Not Invoiced fields on the related purchase order are set to zero.

  • Verified answer
    Saurabh Shah Profile Picture
    Saurabh Shah 4,560 on at
    RE: How to unreceive a posted purchase qty and sales qty in order to cancel a line off an order

    Hi,

    Since the both purchase and sales transaction posted with invoice, you need to have two options to do it.

    1) post the same orders with the negative quantity like add -1 (negative line) in purchase order and sales order both for the same item and post the same with Qty to ship and qty to invoice so your posting will be nullified with the negative quantity (remember to put the same unit cost and unit price in order)

    2) Create purchase sales return and post it and there after create purchase return and post it to reverse the transaction (Qty and value) this also will get affected into the customer ledger entry and vendor ledger entry. you can also applied it to original ledger entries which are posted.

    If you still need any help, let us know.

    Regards,

    Saurabh Shah

  • Suggested answer
    sliderxb Profile Picture
    sliderxb 65 on at
    RE: How to unreceive a posted purchase qty and sales qty in order to cancel a line off an order

    thanks all now sorted

  • Community Member Profile Picture
    Community Member on at
    RE: How to unreceive a posted purchase qty and sales qty in order to cancel a line off an order

    Order Cancel extension is used for customer reliable to manage order like if a customer does not want the product after place order they can quickly cancel the order by click on “cancel order” link in customer account page.Order cancel link including along with recent order as well as in order tab in a customer account, also the layout of design is simple to understand to the customer.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics NAV (Archived)

#1
Saurav.Dhyani Profile Picture

Saurav.Dhyani 2 Super User 2025 Season 2

#2
RK-25090803-0 Profile Picture

RK-25090803-0 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans