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Customer experience | Sales, Customer Insights,...
Suggested answer

MS Dynamics CRM keeps creating a deleted Account

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Posted on by 630

Hi,

I have Dynamics CRM 2016 on premise where I'm facing a strange behavior. 

For some Account records, when I manually delete them, they are being recreated again by the system. 

I checked the GUID Id of the record and I noticed that each time CRM creates the record with same GUID.

What would be the reason behind that?

Thank you

  • Suggested answer
    Yoshika Suzuki Profile Picture
    on at
    RE: MS Dynamics CRM keeps creating a deleted Account

    You may be able to see who created it and when in the audit log.

    learn.microsoft.com/.../audit-entity-data-changes

  • Suggested answer
    Bipin D365 Profile Picture
    28,981 Moderator on at
    RE: MS Dynamics CRM keeps creating a deleted Account

    Hi,

    Check if any plugin/ workflow is registered on Delete message..

    Try to disable and then validate if Account record is still getting created after deleting from UI

  • Suggested answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at
    RE: MS Dynamics CRM keeps creating a deleted Account

    Ah. Ok. I'm sorry for the confusion.

    Then I would recommend double check if you have any integrations/automations that could do it.

    There are no miracles. There is always a reason.

  • Ozarour Profile Picture
    630 on at
    RE: MS Dynamics CRM keeps creating a deleted Account

    Yes that's what I meant, created by user is my user which I'm using to delete the record.

  • Suggested answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at
    RE: MS Dynamics CRM keeps creating a deleted Account

    I'm not asking which user is used to delete the record. I'm asking which user do you see in "createdby" of newly recreated record.

  • Ozarour Profile Picture
    630 on at
    RE: MS Dynamics CRM keeps creating a deleted Account

    Hi Andrew,

    It is my user which I use to delete the record.

  • a33ik Profile Picture
    84,331 Most Valuable Professional on at
    RE: MS Dynamics CRM keeps creating a deleted Account

    Hello,

    Can you check createdby field of the recreated account?

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