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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / MS Dynamics CRM keeps ...
Customer experience | Sales, Customer Insights,...
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MS Dynamics CRM keeps creating a deleted Account

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Posted on by Ozarour 630

Hi,

I have Dynamics CRM 2016 on premise where I'm facing a strange behavior. 

For some Account records, when I manually delete them, they are being recreated again by the system. 

I checked the GUID Id of the record and I noticed that each time CRM creates the record with same GUID.

What would be the reason behind that?

Thank you

I have the same question (0)
  • a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    Can you check createdby field of the recreated account?

  • Ozarour Profile Picture
    Ozarour 630 on at

    Hi Andrew,

    It is my user which I use to delete the record.

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    I'm not asking which user is used to delete the record. I'm asking which user do you see in "createdby" of newly recreated record.

  • Ozarour Profile Picture
    Ozarour 630 on at

    Yes that's what I meant, created by user is my user which I'm using to delete the record.

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Ah. Ok. I'm sorry for the confusion.

    Then I would recommend double check if you have any integrations/automations that could do it.

    There are no miracles. There is always a reason.

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,983 Moderator on at

    Hi,

    Check if any plugin/ workflow is registered on Delete message..

    Try to disable and then validate if Account record is still getting created after deleting from UI

  • Suggested answer
    Yoshika Suzuki Profile Picture
    Yoshika Suzuki on at

    You may be able to see who created it and when in the audit log.

    learn.microsoft.com/.../audit-entity-data-changes

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