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Customer experience | Sales, Customer Insights,...
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Making a "Smart view"

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So I currently have two tables, users and documents. I am looking for a way to pull the users department and only show documents that have been identified to belong to that department. I have over 25 departments so making an individual view for each department is not something I want to do. So far I can I can only search on user name and not any other user attribute a user account has. Is this even possible or should I think of a different way to archive this. 

  • Jfolsom Profile Picture
    Jfolsom 5 on at
    RE: Making a "Smart view"

    let me try and clarify my question I mean ticket not document. So when a user creates a ticket using dynamics and selected a certain department I want a view to automatically pull the current logged in users department and show what tickets have tagged their department. Does that make sense?

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,077 Super User 2024 Season 1 on at
    RE: Making a "Smart view"

    Hi Jfolsom,

    I was facing similar issues... I created tables for all the departments. Let suppose:

    1. Department A
    2. Department B

    Configured SharePoint integration from CRM.

    In SharePoint configure access according. Let's say the user of the department can see the department folder.

    On creating the record using power automate I configured the appropriate folder.

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