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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unable to edit ribbon ...
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Unable to edit ribbon button for Account entity

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Posted on by Tin 1,558

Hello All,

A few days back I made changes to the custom ribbon button and published my changes, now I want to make some adjustments to it. I just noticed while selecting the ribbon XRM Toolbox is not allowing me to edit anything. Please suggest -

Assumption - I am not sure but my assumption is, it might be someone changed to managed solution or entity.

Below is the screenshot, which is showing how it behaves while opening -

pastedimage1666209657793v1.png

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,964 Super User 2024 Season 1 on at
    RE: Unable to edit ribbon button for Account entity

    Hi,

    Make sure you have latest version of ribbon workbench tool installed

    www.develop1.net/.../ribbonworkbench.aspx

    Can you please try from other browser but this should not be an issue.

  • Tin Profile Picture
    Tin 1,558 on at
    RE: Unable to edit ribbon button for Account entity

    While clicking on Activate button, it's having the same behavior not allowing me to edit.

    Yes, I am using OOB Account entity only.

    pastedimage1666240415686v1.png

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: Unable to edit ribbon button for Account entity

    Hi Tin Latt,

    Can you please right-click on the Activate button and check whether it is allowing you to edit this button or not? 

    Did you use a modern ribbon editor before?

    After looking at the screenshot. I am having the feeling of an out-of-the-box account table.

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Tin Profile Picture
    Tin 1,558 on at
    RE: Unable to edit ribbon button for Account entity

    Thanks, Abdul for your reply.

    It's still having the same issue, I created it the same way as suggested. I have reconfirmed roles, having Admin and customizer roles.

    Still it's not edit mode opening from XRM Tool.

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: Unable to edit ribbon button for Account entity

    Hi Tin Latt,

    Create a new solution and name it Ribbon - Account. Do not check while adding a table to the solution

    • Include all objects
    • Include table metadata

    For more details, you will on how to add a table to the solution for ribbon changes you can read my blog: https://powerplatformaw.blogspot.com/2022/09/how-to-show-and-hide-button-based-on.html

    Open this newly created solution to Ribbon Workbench.

    It may be a role issue. if it is not the role issue then the above solution may work for you.

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

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