Locked work order type field

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Posted on by K Crawford

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How do I fix this?

The wrong work order type was selected and scheduled to a technician. The work order field is locked and even after un-scheduling the work order, the field is still locked. Does anyone have any suggestions of how to update the current work order or do we have to cancel this work order and start again?

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Hi partner,

You don’t need cancel this work order and start again, Flow can help you update locked work order type field easily.

Here are steps.

1.Go Power Automate(https://flow.microsoft.com/) to create an insitant flow.

The work order type field is lookup field, the lookup fields display the name of the record, but they actually store the ID in the field. So you will need to hardcode the Id of work order type.

2.The simplest way to get ID of work order type is from URL (following picture with red underline).

3.Test.

(1) Wait several minutes to refresh form, expand flow to run the flow just created.

(2) After running flow, work order type field has updated successfully.

Before After

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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Pankaj Gogoi 3,177 on at

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Hello Crawford,

Your post heading says work order type and in your description it says work order field is locked. Are you trying to update the field for one WO or multiple. Is there any custom code running on the work order type field.

You can't cancel a work order if in progress bookings exist. If the booking status is Canceled, and is the only booking, the work order system status will revert to Open-Unscheduled.

Best Regards

PG

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K Crawford 105 on at

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PG - I apologize for any confusion. It it one work order that has a booking status of Scheduled and the Work Order Type field is locked. I tried changing the status back to Open-Unscheduled, but the WO type field still remains locked.

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Community Member on at

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Hi partner,

If you just want to update one field(work order type), Flow that I mentioned above is an easy way to achieve it.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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Community Member on at

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Hi Partner,

Has the problem been solved? Any updates?

Please click Yes under "Did this answer your question?" to close this thread.

Thanks.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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venkatsr User Group Leader on at

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Hi,

Use a workflow to handle this.

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