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Activating Modern POS: Could not resolve employee's identity

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Posted on by Community Member Microsoft Employee

Hello !!

I facing following issue while activating MPOS (client) on the device.

Error:

DA1023 - Could not resolve employee's identity. Probably due to the user's external identity is not being mapped to an employee.

Steps Performed :

1.) Created worker.

2.) Associated worker's external Identity. I can see external identity related information under worker's retail tab.

3.) Ran 1060 – Staff job.

3.) Validate Device for activation.

4.) Downloaded and Installed MPOS.

Note that I am able to activate the cloud POS using same id.

I have followed following link.

https://docs.microsoft.com/en-us/dynamics365/operations/retail/retail-modern-pos-device-activation

Thanks,

Digvin.

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Community Member Microsoft Employee on at

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RE: Activate Retail Modern POS - D365

Hi ,

I re-executed following steps and the problem got resolved.

3.) Ran 1060 – Staff job.

3.) Validate Device for activation.

Thanks,

Digvin.

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