How to undo return receipt for Charge (item) ?

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Posted on by Community Member

Hi,

After posting a Sales Return Order, go to posted return receipt -> Functions -> Undo Return Receipt and got the error that it can only be done for an item type. Is there another way of achieving this?

Thanks.

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Suresh Kulla 50,237 Super User 2025 Season 2 on at

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RE: How to undo return receipt for Charge (item) ?

I think you need to fully invoice then credit is the way to go for undoing item charge. I am not sure if there is a other way around it.

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Amol Salvi 18,698 on at

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RE: How to undo return receipt for Charge (item) ?

Undo receipt is available for Item type . You need to create Invoice to make it UNDO

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