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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / How to undo return rec...
Microsoft Dynamics NAV (Archived)

How to undo return receipt for Charge (item) ?

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Posted on by Community Member

Hi,

After posting a Sales Return Order, go to posted return receipt -> Functions -> Undo Return Receipt and got the error that it can only be done for an item type. Is there another way of achieving this?


Thanks.

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  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 50,243 Super User 2025 Season 2 on at

    I think you need to fully invoice then credit is the way to go for undoing item charge. I am not sure if there is a other way around it.

  • Suggested answer
    Amol Salvi Profile Picture
    Amol Salvi 18,698 on at

    Undo receipt  is available for Item type . You need to create Invoice to make it UNDO

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